According to Priscilla Hernandez, her co-worker, identified only as Pedro, went to a coffeehouse to get drinks for the two of them - a thing they usually do every morning.
He says he was the victim of a racial slur at a La Canada Flintridge Starbucks on Tuesday afternoon, a picture of which was sent to us on our Fox 11 Los Angeles Facebook page by a friend.
Pedro said that the barista called his name when the order was completed, USA Today reported.
"I didn't accept it", he told NBC, "because it's like an insult overall".
Upon arriving at work, however, the man's co-worker spotted the word "beaner" where his name should have been written on the cup. The company soon responded. "It brings back a lot of old, you know, growth that we should've had before". "This is not the welcoming experience we aim to provide, and we have reached out to this customer to apologize and make this right", Starbucks said on Twitter. She said the manager was very apologetic and promised to investigate the incident.
Pedro is expecting to meet with one of the location's employees on Thursday and although he is unsure of what will come of the interaction, he hopes the barista will face serious consequences.
Hernandez told CNN that Pedro declined to comment for this story. The chain faced a public backlash and calls for a boycott after the arrest of two black men at a Starbucks in Philadelphia.
It comes as Starbucks plans to close more than 8,000 of its company-owned stores on May 29 to conduct anti-bias training after a racially charged incident in April. As part of a settlement with the men, Starbucks and the city agreed to support a $200,000 initiative to encourage young entrepreneurs.