"Our commitment to you is that when we say we stand for safety, we mean it".
In a fiercely competitive market, Uber's announcement has already triggered a bandwagon effect-hours later, Lyft also chose to scrap its forced arbitration and confidentiality agreements for assault victims."Today, 48 hours prior to an impending lawsuit against their company, Uber made the good decision to adjust their policies", Lyft said, not exactly taking the high road.
In light of the numerous high-profile sexual harassment and assault cases across industries in recent months, West's post also references the Me Too movement and Time's Up, the coalition of women in Hollywood formed to fight sexual harassment.
The press release read, "Uber is not immune to this deeply rooted problem, and we believe that it is up to us to be a big part of the solution".
Lyft also removed the confidentiality requirement for sexual assault victims and ended mandatory arbitration for individuals.
This means individual riders or drivers in the US can choose to pursue allegations of sexual assault or harassment in open courts, and not just in closed arbitration hearings.
In his blog post, West said the company met with more than 80 women's groups to develop appropriate data-collection strategies.
Uber will now allow these victims to choose where and how they want to pursue restitution and justice whether that's through arbitration, mediation or open court, modifying what was previously written in its terms of service. The San Francisco based ride-hailing company confirms that it's ending the use of forced arbitration agreements for employees, riders, and drivers.
The shifts apply to the United States, but Uber said it is reviewing its policies elsewhere.
The company named Dara Khosrowshahi as its new CEO in August 2017 after months of turbulence including sexual harassment in the workplace, trade secret theft allegations and a federal investigation.
The rideshare business stated Tuesday it will not push into arbitration travelers who declare that they have actually been sexually attacked or bugged by motorists- something Uber states was formerly needed under its regards to service. "It's one step toward making a change, but just bringing the issue into the open doesn't solve the problem", Christensen told Reuters. The lack of transparency about the number of incidents perpetrated by drivers has been a sticking point by victims in lawsuits, which claim Uber tries to hide the true scope of the issue from its customers. But truthfully, this was a decision we struggled to make, in part because data on safety and sexual assaults is sparse and inconsistent. And like other complainants, sexual assault victims will continue to be barred by the terms of service from banding together to bring class-action lawsuits against the company. "Exactly what's crucial is for specific survivors to be able to inform their private stories".