Macbook users sue Apple

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Apple has been taken to court by a lawsuit, claiming that the company designed flawed keyboards since 2015.

One of the most common complaints levied at the MacBook and MacBook Pro laptops Apple relaunched in 2015 and 2016, respectively, has been how poor their keyboards are.


The "butterfly" component supplanted the more seasoned "scissor" instrument, which is as yet utilized by the lion's share of laptop consoles, and was expected to make the keys more steady and responsive when pressed.

Some extreme cases have also witnesses, the key failure. However, the fix could take a week or more, which would leave the user without a laptop for that time. The butterfly switch keyboard was launched in 2015 and is since being sold with MacBooks and MacBook Pros. Later ported the design to the MacBook Pro which was launched in 2016. While Mac systems have typically been the choice of many digital professionals, Apple's influence in the notebook and desktop market has been waning as the company has been unresponsive to the demands of power users who have long acted as product ambassadors.


Girard Gibbs LLP, which is representing the plaintiffs, wrote on its website: "Because typing is the primary goal of laptops, over time, consumers have become more and more frustrated with the keyboard defect".

This suit quotes numerous complaints from different users who have posted their problems on Apple's own Community Support forums. The "butterfly" refers to the way in which the mechanism under each key reacts when you press down on the key. One named plaintiff, Zixuan Rao, purchased a new 15-inch MacBook Pro in January and began to experience problems with the laptop's "B" key about a month later. They also cite how these keyboards failing on them have resulted in trips to an Apple Store to get it fixed, and in the case of laptops out of warranty, costing them hundreds of dollars in the process. As of this writing, that statement is still on Apple's MacBook Pro site.


According to the report by Apple Insider, Apple has acknowledged the issue a number of times in certain ways but without officially coming clean. For customers outside of the warranty period, Apple denies warranty service, and directs consumers to engage in paid repairs, which costs between $400 and $700. Plaintiffs assert breach of express warranty, breach of covenant of good faith, breach of the implied warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law, violation of California's Consumer Legal Remedies Act and fraudulent concealment.

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