Apple needs to make rounds to the court.
Apple has been Hit with an 8 Count Class Action claiming that the MacBook Pro's keyboard with its "Butterfly" mechanism is Defective.
We'll have to wait and see what Apple's response is, but the keyboard controversy threatens to put people off buying a new MacBook or MacBook Pro - not something Apple CEO Tim Cook and his colleagues will be pleased about. According to the class action lawsuit, Apple apparently knew of the flaws before or at the keyboard's launch, but did not take any action. This leads to unregistered keystrokes making the machine useless. However, the fix could take a week or more, which would leave the user without a laptop for that time. There were certain users whose laptops were out of warranty and it cost them dearly. Apple has designed their keyboard in such a way that if you go for replacing it, you need to also replace the upper panel and several other attached components.
The butterfly keyboard was launched with Apple's reimagined MacBook in 2015, which replaced the MacBook Air as Apple's thinnest laptop.
Data collected by AppleInsider from Apple Genius Bars and authorized third-party fix shops suggests the keyboard failure rate has more or less doubled since the new design appeared.
Girard Gibbs LLP, which is representing the plaintiffs, wrote on its website: "Because typing is the primary objective of laptops, over time, consumers have become more and more frustrated with the keyboard defect". If this is indeed the case, Apple appears to have neglected to address the issue properly.
The suits assert major breaches by Apple which include, breach of express warranty, breach of the covenant of good faith, breach of the implied warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law, violation of California's Consumer Legal Remedies Act and fraudulent concealment. An online petition calling for Apple to replace defective keyboards is up to 19,000 signatures at the time of writing - not a small number.
The lawsuit asks for both damages and refunds for anyone who has paid to replace their MacBook's keyboard.